Roger, Roger do you hear MEEEEE!!!!

Right after my arrival to Montreal I wrote ‘very funny’ story about getting Canadian mobile phone in Montreal. My experience in Vancouver was excellent. That’s why I was very surprised it does not work in Quebec. OK it does not work with Rogers.

To refresh my story - I spend one hour in Rogers shop to fill in all forms to get Canadian SIM card for international phone calls. When everything done the shop girl told me I would only be able to make international call after three months. OK. We cancelled the contract.
End of act one.

The story goes further. Few days later I received an invoice per email. Yes, mistakes happen. I wrote back I am not Rogers customer and ask them to delete me immediately from all their databases.

End of act two.

Not the end. Last night I received email with another invoice. First thing in the morning I went to Rogers shop (the one from act one).

Angry!

After seven minutes (I did measure it as I assumed it will not go smoothly) I had the result.

Great!

Not really. Yes, Rogers returned all money,  EXCEPT of 1,43 CAD for TWO SMS and ONE international phone call (non of those was successful as the card was blocked for international calls/messaging). Actually only after those unsuccessful SMS/call the shop girl told me about the fact I would be able to make international phone calls only in April - two months after my departure from Canada. I am going to write a letter to CEO Mr. Alan D. Horn.

I am not angry any more. It is fun. New learning - wherever you are from do not believe ‘Western - developed - rich - educated’ countries have something special or better. It is everywhere the same.

The End?

... I am not alone ... thank you Internet for this picture ...

Dear O2, I apologize for all bad words I ever said about you. You are not perfect, nobody is. I am happy I am with you. And until I move to Vancouver I will dream about being WIND customer.

Todays French word:

Upset customer - please share this article with everybody.

Le client contrarié - S'il vous plaît partager cet article avec tous.